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FAQ/RETURNS_AND_REFUNDS.md

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+# RETURNS & REFUNDS
+
+### HOW DO I REQUEST A REFUND?
+
+#### Returns
+-------------
+Before returning any items, please note:
+You must contact us at sales@openbci.com before returning any items.
+Items must be returned within 30 days of receipt of your purchase.
+Items that have been laundered or altered in any way will not be accepted.
+Items that have been opened will not be accepted.
+You are responsible for the cost of return shipping.
+
+Please note, all returns are contingent on the resale-able condition of the items.
+
+After one month, we will accept returns and refund you for the original price less 25%. 
+We deduct a 25% restocking fee to cover the cost of moving parts.
+If you are returning items three months after delivery date, we will deduct 50% of the original price. 
+After six months, we do not accept returns.
+
+#### Order Issues
+-------------
+If you have received the wrong or a damaged item, we will take care of return shipping and send you a replacement at no additional charge. Please get in touch with us at contact@openbci.com and we will reply promptly!
+
+
+#### How to Return or Exchange Items in 3 Simple Steps
+-------------
+Contact us at sales@openbci.com indicating the issue or reason for return. 
+Send us the items in the original box (or a different box, as long as it's unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. OpenBCI, Inc. is not responsible for lost shipments.
+
+Include a note that indicates your name and contact information, the order number, and reason for return.
+
+
+#### Where to Send Returns/Exchanges
+-------------
+OpenBCI, Inc.
+Attn. Returns Department
+630 Flushing Ave, Suite 867
+Brooklyn, NY 11206
+
+
+#### If You’re Requesting a Refund
+-------------
+When the returned item is received, the value of your returned item will be credited back as soon as we have completed processing your return (usually within 2 weeks).
+
+For questions or assistance with your return, please contact us at sales@openbci.com.