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-# RETURNS & REFUNDS
-
-### HOW DO I REQUEST A REFUND?
-
-
-#### Returns
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-Before returning any items, please note:
-You must contact us at sales@openbci.com before returning any items.
-Items must be returned within 30 days of receipt of your purchase.
-Items that have been laundered or altered in any way will not be accepted.
-Items that have been opened will not be accepted.
-You are responsible for the cost of return shipping.
-
-Please note, all returns are contingent on the resale-able condition of the items.
-
-After one month, we will accept returns and refund you for the original price less 25%. 
-We deduct a 25% restocking fee to cover the cost of moving parts.
-If you are returning items three months after delivery date, we will deduct 50% of the original price. 
-After six months, we do not accept returns.
-
-#### Order Issues
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-If you have received the wrong or a damaged item, we will take care of return shipping and send you a replacement at no additional charge. Please get in touch with us at contact@openbci.com and we will reply promptly!
-
-
-#### How to Return or Exchange Items in 3 Simple Steps
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-Contact us at sales@openbci.com indicating the issue or reason for return. 
-Send us the items in the original box (or a different box, as long as it's unmarked) to the address below. We suggest you use USPS Priority Mail or a carrier that provides tracking. OpenBCI, Inc. is not responsible for lost shipments.
-
-Include a note that indicates your name and contact information, the order number, and reason for return.
-
-
-#### Where to Send Returns/Exchanges
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-OpenBCI, Inc.
-Attn. Returns Department
-630 Flushing Ave, Suite 867
-Brooklyn, NY 11206
-
-
-#### If You’re Requesting a Refund
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-When the returned item is received, the value of your returned item will be credited back as soon as we have completed processing your return (usually within 2 weeks).
-
-For questions or assistance with your return, please contact us at sales@openbci.com.